Niche medical practice Ballarat Mind-Body Medicine (also known as Menssana Mindbody Medicine) received a further boost recently when we were awarded the top accreditation honour for the third time.
Our practice received the top honour from Australian General Practice Accreditation Limited (AGPAL), a leading provider in accreditation services.
AGPAL Chair Dr Richard Choong said the accreditation award shows that our practice makes a significant investment in quality on a day-to-day basis from the top down, demonstrating quality and safety.
‘Gaining accreditation is a major achievement for any practice and it is a clear demonstration that Ballarat Mind-Body Medicine is seeking to continually improve their level of service to patients,’ he said. ‘Practices seek accreditation because they want to be the best and view this as another step toward excellence.’
The AGPAL accreditation program was developed jointly by AGPAL and various doctors’ organisations, including the AMA. It is a voluntary national program that aims to provide a range of guarantees to patients by accrediting the practice environment. Health promotion and preventive activities, practising evidence-based medicine and having a consistent approach, practice hygiene and follow-up systems are all monitored.
To achieve this endorsement, a practice team works for the three years leading up to accreditation to implement the nationally recognised Standards for General Practices, the benchmarks for assessment of general practices set by the Royal Australian College of General Practitioners.
The standards train staff in areas such as ensuring that vaccines are within their use-by-date and are stored in the correct temperature; that practice equipment is clean and sterile and the practice has emergency care available. They ensure that staff are updating their skills through regular training and that the practice is well resourced with equipment and information.
Dr Choong said accreditation is attainable only through cooperation and communication between staff members. ‘Everyone at the practice plays a valuable role in working to meet the standards. It gives staff a real sense of pride to work in an accredited practice,’ added Dr Choong.
We proudly display the AGPAL logo at our practice premises. Our solo GP, Dr Chris Millar, is assisted by our practice nurse and a mental health nurse, as well as a supportive administration team.
‘We want to communicate to our patients that their wellbeing is our priority. By being accredited, we are letting our patients know that we are committed to providing quality care that meets the RACGP’s high standards,’ said Dr Millar.